Shipping Policy

At Rose & Rae, we process your order with care and attention. Each piece of jewelry is specially packaged in our luxurious gift box and shipped with care.

---

Processing & delivery time

• Orders are processed within 1–2 business days .
• The average delivery time is 7–12 working days .
• As soon as your order is on its way, you will automatically receive a Track & Trace code .

During holidays or busy periods, delivery time may vary slightly.

---

Postage costs

• Shipping is always free , regardless of the order amount.
• There are no hidden costs or surcharges.

---

Not received package

Did you not receive your package within the expected timeframe?
Please contact us at info@roseandrae.com , so we can resolve this immediately.

---

Wrong or damaged delivery

Is there something wrong with your order?
Please report this within 48 hours via info@roseandrae.com , then we will provide a suitable solution.